Citi Hiring for Processing officer chat operations at Pune, Maharashtra Full Time

Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries

Follow-up on all customer requests via chat and email

Maintains detailed knowledge of product and service offerings to customers

Analyzes risk areas and identify solutions to meet customer’s needs

Ensuring Information security for sensitive data

Helps to teach our customer how to self-service through our internet website

Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses

Accurate reporting of MIS/Timekeeping

Undertake other assignments/projects as given by the Team Lead/Manager

Apply professional attitude and image for all internal and external customers

Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Qualifications-External:
Overall 0 – 3 years of relevant experience

Sound presentation and analytical skills

Strong problem solving skills and detail-oriented

Preferences:
Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)

Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation

Must possess good analytical skills

Courteous with strong customer service orientation

Dependable with proficient attention to detail

Persuasiveness and a willingness to resolve customer queries

Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established

Must possess procedure driven judgment in order to find the best solution to an issue

Must be goal oriented

Preferred personal attributes:
Highly motivated & self-driven

Result orientated

Customer orientated

Analytical thinking

Shift of operations:
US Day/India Night – Rotating shift with work on Saturday/Sundays. 5 day work week

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Job Family Group:
Operations – Core

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Job Family:
Operations Support

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Time Type:
Full time

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