All Interested Applicants / All Sources
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is:
Start Date: Candidate must be able to begin working within a reasonable period of time (4-6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
The incumbent provides assistance, involving technical and administrative support, for all staff, employee family members, and visitors to the U.S. Consulate Mumbai. His/her responsibilities includes, but not limited, to transferring computer accounts, resetting passwords, assigning Mobile and Remote Access devices (Enterprise Mobile DSevice, laptops) and other Tier-1 support. The incumbent also directs new officers/staff on the basic ground rules of OpenNet+ environment and other IT resources. The incumbent will often resolve reported issues by phone or remote diagnostic tools to assist a customer. Directly responsible for the administration of all trouble tickets generated for Information Technology (IT) support mission wide. Record management, review iPost (network dashboard), remediate and triage iPost issues. Develop service processes and write standard operating procedures for customers. Serves as principal timekeeper for the IRM section and backup timekeeper for Management section. Other duties as assigned by Information Programs Officer and Computer Management Specialist.
EXPERIENCE: Two-year work experience in customer service support, related to telecommunication and computer field is required. (Describe your previous and current job responsibilities in detail.)
At least 2 years of college/university studies is required.
LANGUAGE: Fluency in English (speaking, reading, and writing) is required. Good working knowledge in Hindi (speaking) is required. This may be tested. (Please specify in your application your level of proficiency in each language listed here.)
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in India may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va
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