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Private Jobs / Private Sector
EdPrime Hiring for Customer Delight Executive at Jaipur, Rajasthan Full Time
Full Job Description
As a Customer Delight Manager, you will lead customer success across onboarding to support and assistance. You will also scale our customer delight index while building systems and processes to measure and improve delight while removing friction across the customer journey. Customer success is our success. As the customer success hire, this is a critical role with high impact.
LOCATION
Jodhpur, Jaipur
EMPLOYMENT TYPE
Permanent
What You’ll Do
Support all customer-related goals to ensure they are successful
Proactively identify customer needs and develop/implement repeatable action plans that can be used across the entire customer base
Team with our strategic legal and operational partners to streamline customer and operational service
Scale our processes, services, and systems playbook
Partner cross-functionally with sales, contract management, onboarding, technical support, and product to deliver a first-class customer experience and help drive long-term customer retention
Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Who You are
3-5+ years’ experience building and running customer success, consulting, professional services, account management or a similar function at scale
You know how to make simple moments impactful
You’re a natural teacher and communicator
Experience navigating and resolving customer escalations that you’d tell your grandkids about
You have experience working remotely with clients and team members from multiple countries and across multiple time zones
Proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores, and expansion opportunities