HerSecondInnings.com (HSI) Hiring for Help Desk Manager & Training Specialist – Women Only at Bengaluru (Bangalore), Karnataka Full Time

If you have a prior experience in Help Desk Management and a strong Trainer, then this opportunity is for you. DON’T MISS IT!
Women on Career Break are most welcome to apply.

Job description
Location: HSR Layout, Bengaluru, India
Work Mode : Hybrid
Skills : Help Desk Management , Good Communication

Key Responsibilities:

Help Desk Management:
-Manage the daily operations of our help desk.
-Develop and implement procedures for effective help desk management.
-Escalate complex issues to the appropriate team members.
-Maintain clear and accurate documentation of all interactions.

Training & Development:
-Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
-Tailor training content to meet the specific needs and learning styles of our diverse participants.
-Evaluate the effectiveness of training programs and make improvements as needed.

Key Qualifications:
-Minimum 2 years of experience in a help desk or technical support role.
-Experience working in the technology sector is preferred.
-Excellent communication, interpersonal, and presentation skills.
-Ability to develop and deliver engaging and informative training sessions.
-Strong analytical and problem-solving skills.
-A passion for empowering women and supporting their career development.
-Ability to work independently and as part of a team.
Must be fluent in English and comfortable working in a fast-paced environment