Job Information

Oracle



Systems Analyst 4-Support in

BENGALURU,

India


Job Identification : 115914

Job Category : Support

Job Locations :

NEW DELHI, DELHI, India

BENGALURU, KARNATAKA, India

HYDERABAD, TELANGANA, India

NOIDA, UTTAR PRADESH, India

CHENNAI, TAMIL NADU, India

GURUGRAM, HARYANA, India

MUMBAI, MAHARASHTRA, India

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

PS Admin prerequisite:-

  1. Overall 8-12 Years of relevant experience in PS Admin profile.

  2. Well versed with People Soft Architecture

  3. Patching expertise with Tuxedo and Weblogic.

  4. Exposure to People Tools and PUM Upgrade.

  5. Have performed atleast 2 PSFT Upgrade from 9.0 to 9.2 independently

  6. Ability to handle entire project independently with advance troubleshooting skill.

  7. Worked on AIX, LINUX, SOLARIS & windows Operating system.

  8. Have good understanding of SQL queries.

  9. Can work as an individual capacity

  10. Can write SQL Queries and Unix Script.

  11. Well versed in performance tuning at Application and Web Layers.

  12. Work on performance tuning of Batch processes and SQL queries.

  13. Should have supported on Global Payroll module.

  14. Good understanding on Cobol Arrays and can fix the issues around Cobol Arrays.

  15. Should have worked on latest Micro Focus required for Global Payroll.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor’s and Master’s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle’s core products, applications, and tools.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.