WTW Hiring for NAC – AR/ BSTS* at Mumbai, India Full Time

Role Title: US NAC Team Lead (BSTS)

Work Location: Vikhroli

Shift : Evening Shift (6.30pm-3.30am)

Reporting to: Manager

Business Unit : North America – National Accounting Center

Key Responsibilities:

Process & Stakeholder Management:

• Deliver/ Manage KPI’s and metrics in line with the prescribed targets

• Prioritize and organize work according to business priorities.

• Develop an in depth understanding of the technical aspects of the process.

• Driving process improvements within team for improved efficiency, client experience or betterrisk controls• Periodic review of process risks and ensuring adequate controls are in place.

• Meeting with stakeholders to discuss process related challenges and opportunities

• Work with relevant stakeholders for effectively resolving escalations.

• Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning:

• Forecasting and planning of resource requirements

• Manage resources efficiently through peaks and troughs in the business cycle.

• Ensure contingency planning is in place for critical resources

People Management / Development:

• Setting appropriate goals & expectations for the team and conducting regular progress reviews.

• Work closely with individuals and groom them to their full potential.

• Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.

• Proactive identification of performance issues. Creating action plan and coaching them to improve performance.

• Conduct 1-1 and team meetings in line with Operational Engagement Framework.

• Managing attrition and absenteeism in the team.

Key Skills, Qualification, Knowledge:

•Focusing on Clients

• Working in Teams

• Driving Excellence

• Influencing Stakeholders

• Developing Talent

• Any Graduate / Post Graduate

• Excellent verbal and written communication skills.

• Good Interpersonal skills

• Good Analytical skills

• Good understanding of Accounting & Insurance Principles preferable

Any Graduate / Post Graduate