Zscaler Hiring for Software Engineer – Jira Administrator (UK Shift) at Bengaluru, Karnataka Full Time

Full Job Description
Company Description

For over 15 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

Job Description

Work Location : Pune , Bangalore , Hyderabad

Work Timings : 3:00 PM IST to 12:00 AM IST

Be the subject matter expert and own the administration of the Atlassian JIRA platform (multiple instances) in Zscaler.
Work with multiple globally distributed teams and stakeholders to understand their requirements and successfully implement them, following a clean SDLC and change management process for all JIRA changes.
Manage Data Center edition of Atlassian JIRA on servers on prem, as well as instances in AWS.
Install and upgrade JIRA, migrate databases and hardware when needed, monitor performance bottlenecks, troubleshoot, and fix hardware and network related issues.
Provide configuration and administrative support of Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons.
Closely work with Engineering and DevSecOps teams on Jira integration with in-house applications or CI/CD platforms using integration modules and webhooks.
Design and implement workflows, screens, permissions, and notification schemes, dashboards, fields, post functions, etc., to serve as templates for development teams
Design and implement automation of repetitive tasks using add-ons like ScriptRunner, JSU etc.
Implement best practices for managing users, groups and service accounts for OAuth based REST API access, keeping highest standards for security.
Manage and update software and licenses for all Atlassian platform products and add-ons
Manage user accounts, groups, and permissions schemes to projects aligned with project and organizational structures.
Implement CI/CD based automation testing to detect regressions introduced in the existing automation scripts in JIRA.
Conduct training on Atlassian suite of products wherever needed. Communicate, share knowledge and cross-train with internal and external contacts at all levels.
Effectively collaborate and communicate with all teams using JIRA, when performing scheduled changes and improvements.

Qualifications

2+ years of experience with configuration and administration of Atlassian Products such as JIRA Data Center, Bitbucket, Bamboo, Confluence, and key 3rd-party add-ons
Advance administration skills on latest editions of Atlassian JIRA, including customizing workflows, screens, field configurations, integration with other tools, OAuth based REST API access etc.
Programming knowledge on Java AND/OR Groovy is mandatory
Knowledge on Python / Shell scripting to maintain already existing automation and expand it further is preferred
Extensive experience with Script Runner and automation for Jira plugin is a Plus .
Experience in Design and implement automation of repetitive tasks in confluence and Jira using add-ons like Script Runner, JSU etc.
Excellent communication skills as this role requires interfacing with globally distributed teams to take and understand their requirements and give trainings whenever necessary.
Experience with managing large scale (more than 3k users), multi node JIRA deployments
Evaluate and improve JIRA security based on best practices. Set access permissions for JIRA projects and Confluence spaces.
Previous background In Software Development or IT team in a large-scale cloud service preferred.
Ability to work independently with minimal guidance in a dynamic, ever-changing environment
Ability to manage multiple stakeholders and manage deliverables at any given time through effective time-management and planning, using Jira, of course.
Strong work ethic and the ability to work with diverse teams across different time zones Demonstrate good interpersonal skills and communication, both written and spoken
Analyze, review, and document current JIRA functionality to determine potential areas of improvement.
Manage user permissions for tools according to the needs of projects and teams.

Additional Information

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Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to accommodations@zscaler.com. This email address is used specifically for accommodation requests only, and resumes, CV’s, or questions other than accommodations will not be replied to or accepted.