TATA SIA Airlines Limited Hiring For Customer Service Supervisor at Delhi, Delhi Full Time

To manage the administrative operation & preparation & presentation of monthly information of Hub Operations to the management.

Key Responsibilities

Monthly MIS presentation of MHB, NPS, customer complaints and compliments to Station Managers & Head GS, Hub Ops

Maintaining a 24–48-hour TAT for all the email correspondence including the CR emails

Tracking of employee attendance and maintaining a records as per labour law and preparation of payroll inputs as per company standards

IRROP agreement (Lounge, refreshments, and Hotel) end-to-end in consultation with FMSS/Station Managers and other relevant stake holders

Office upkeep in coordination with the other stake holders

Coordinate and follow-ups with various departments and internal / external agencies for a smooth functioning and flow for any ad hoc requirement at stations

Compiling the various reports according to station requirements

Coordinates with relevant stake holder to order, dispatch stationary at airports within time limit

Looking after the various issues at the Airports and dealing with the agencies that are involved with the Issues and corresponding with them on a one-to-one basis to resolve the issue amicably or escalate

Responsible for all the invoice processing, follow up with airport and vendors for any documents required by finance, payment follow up, submission after vetting and get the approval by the Station Manager/ Head of GS, Hubs update the vendor for the queries related to payment and tax

Understanding of GHA contracts/agreements and follow-ups for any discrepancies

Contingency Handling Preparedness

Skills/ Attributes

Self-starter and should be able to do multi-tasking

Should possess organizational & time management skills

Excellent written and oral communication skills

Must have excellent command over MS Word, MS Power Point, MS Excel (Look Ups, Pivot Table)

Work Experience

Preferably 3-5 years of Aviation/ Hospitality Industry experience

Qualification

Graduate from a recognized university

Location

Delhi