Darwinbox Hiring for Account Manager – Customer Success at India Full Time

Job Description:

We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of Darwinbox HRMS to ensure customer success.

Responsibilities:

• Act as a techno-functional consultant and provide recommendations on process

• Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own

• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals

• Drive product adoption, increasing overall retention and achieve process success for customers

• Support clients during critical HR events like Appraisal, Increments etc.

• Support clients to resolve queries or bugs, as and when required

• Gather feedback on product experience during the entire customer lifecycle via targeted surveys

• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities

• Share best practices with clients on how to achieve product success with Darwinbox

• Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

• MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech

• 4+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles

• Understanding of Technology systems. HRMS system implementation and understanding would be preferred

• Good in MS Excel, Word and Powerpoint

• Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch