British CouncilHiring for Sr. Executive – MIS at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Senior Executive MIS

Purpose of job:
The role is responsible to work with operations and delivery teams to understand their information needs and develop, maintain reports and systems to full fill them in an accurate and timely way.

Experience areas:
Prior exp. in PowerBI

At least 6 months- 1 year experience in WFM role.

At least 2 year of exp. in operations

Knowledge of:
Essential

Advanced MS office skills

Good communication skills

Expert in reporting & analytics with relevant exp. In reporting/analytics role.

Proactive approach with focus on problem analysis & resolution. Ability to plan well and prioritize work

Accountabilities, responsibilities and main duties:
(including people management and finance)

Accountabilities:
Forecasting & Scheduling

Responsible for short-term and long-term workload forecasting, scheduling, real-time resource management and proactively working to meet daily metrics by staying in constant communication with business planning teams.

Responsible for delivery of key metrics,training requirements and performance metrics through optimization of resources, identifying and implementing process improvement and leveraging automation/technology

Should be able to ensure schedules produced accurately covers demand forecast, while accounting for known constraints, planned events/holidays & business objectives.

Should be able to analyze performance, especially productivity, utilization and occupancy, to uncover trends (behavioral & actuals against forecast) to improve forecast & capacity management process.

Reporting

Should be able to support IELTS Operations reporting requirement

Should be able to ensure reporting are aligned with the strategic direction of the business

Should be able to identify and assess new reporting requirements and supporting technologies

Should be able to develop and oversee a schedule for report generation, distribution and identify the distribution vehicles

Responsible for providing business analysis identifying key business drivers and root cause analysis which includes scenario based modelling.

Information Security

Ensure that their workforce are aware of the information security policies and comply with them

Ensures that the team complies to ISO 27001 and IGA related requirements

Send account opening requests effectively

Disable accounts immediately for leavers and Absconders /on long leaves

Document and monitor / review access levels of his/her team

Provide security awareness and education to team

Manage Records to ensure compliance to Freedom of information act

Ensure incidents of their respective functions are closed within SLAs

Qualifications:
Required:
Any Graduate

Further Information

Pay Band – 5

Contract Type – FTC 2 years

Department/Country-GM/India – Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.