Job Summary
Provides client-facing teams with subject matter expertise (SME) to diagnose, troubleshoot, triage, repair and debug complex EDI issues. Monitors Clearinghouse enterprise application platform, system performance, and batch-level processing. Participates with daily clearinghouse operations and on-call production support.
Essential Duties & Responsibilities
Monitors platform-level dashboards and EDI processing servers
Provides after hours on-call production support
Tracks occurrences and resolutions related to system performance
Troubleshoots and documents Clearinghouse issues escalated from various support groups
Communicates production issues to internal and external teams as applicable
Participates with the deployment of Clearinghouse hot fixes and other related solutions
Documents solutions for use by support staff
Provides platform-level support to Greenway internal users
May act as a liaison between various support groups and development
May produce metrics based reporting for reported database problems and environmental concerns.
Education
Minimum Qualifications
Skills/Knowledge
Strong technical troubleshooting, problem solving, and analytical ability
Experience providing advanced technical support preferred
Medical software industry experience preferred
Experience troubleshooting complex software or system problems preferred
Experience documenting software defects
Excellent communication skills required
Basic programming / scripting skills
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