Red Hat Hiring for Associate Technical Support Engineer at Pune, India Full Time

About the job

The Red Hat Global Support Services team is looking for an Associate Technical Support Engineer with excellent technical and customer service skills to join us and provide support for our enterprise subscription customers in Pune, India. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for customers primarily through the phone and internet. As an Associate Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues both quickly and effectively. The customers you’ll interact with are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.

What you will do

• Provide technical support to Red Hat enterprise customers

• Work with Red Hat enterprise customers across the globe on 24×7 basis that requires work in different shifts periodically

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

• Exceed customer expectations by providing outstanding customer service

• Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system while working on customer issues

What you will bring

• 2+ years of Linux experience in the enterprise sector, with excellent administration skills

• Thorough knowledge of the Linux kernel, networking, and memory management

• Excellent troubleshooting skills, and a passion for problem solving and investigation

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

#LI-REMOTE #LI-GJ1

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Read our completeStatement of Commitment (https://www.redhat.com/en/about/our-culture/diversity-equity-inclusion/statement) to Diversity, Equity, and Inclusion

COVID-19 Community Standards

Being a Red Hatter means caring for one another and taking steps to protect our colleagues, customers, partners, and communities, even as personal risk tolerances and country regulations vary.

Red Hat continues to support vaccination against COVID-19 as one of the best steps we can take to contribute toward ending the pandemic and to keeping one another, our customers and partners, and our communities safe. Globally, our approach is to comply with vaccination or testing requirements in countries with them.

Read OurCOVID-19 Community Standards (https://www.redhat.com/en/jobs/covid-19-community-standards)

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Visit the Equal Opportunity Employment Poster (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf)

Visit the Pay Transparency and Nondiscrimination Provision

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location IN-Pune

Posting date 22 hours ago (7/1/2022 2:45 AM)

Job ID 93283

Workday ID R-020835