Kyndryl, Inc. Hiring for Network Services Specialist – Integrated Networking at BANGALORE, India Full Time

Your Role and Responsibilities

• This position provides network change and device support in the Operations space, which includes changes related to DNS, Data Center,IP space management and Load Balancing (Citrix Netscaler) primarily within the Global Data Centers and Data Rooms.

• In addition, requirements include device fault management and the review of logs to identify faults, track interfaces showing errors, high utilization or discards.

• Device management also includes scheduling replacements or upgrades of network equipment.

• As part of this position, the role may need to assist on and/or carry out audits around device configurations, inventory etc. and update inventory management databases as needed.

• Reporting to the Data Center Network Operations Lead, the candidate will interact and collaborate with peers and personnel from other Teams/disciplines to help coordinate change and device management related activities.

Required Technical and Professional Expertise

• SME for – Change Requests, Service Requests and Incidents encompassing the following:

• Basic Networking (Routing and Switching)

• Research, evaluate, analyze, implement and troubleshoot DNS change requests on various platforms such as Windows DNS, Unix BIND and BlueCat appliances.

• Add, Modify and Remove DNS records: A/PTR/MX/CNAME/TXT for forward and reverse resolution.

• Dynamic Host Configuration Protocol (DHCP)

• SSL End-to-End/Offloading/Pass-Through load balancing implementations and troubleshooting using Citrix Load Balancers (NetScaler, SLB/GLB)

• IP address allocation

• As part of the usual daily work, the candidate must also update and maintain documentation and spreadsheets as deemed appropriate to meet operational and ITIL requirements for all network services or change requests. All work must meet time and quality-based SLAs or OLAs for the change requests. Root Cause Analysis capabilities are also required for the position.

• Many requests entered in Service Now have a limited amount of information and the requestors may assume the person making the change is highly knowledgeable about the application or infrastructure component that needs modifications or adjustments.

Preferred Technical and Professional Experience

• Arch level

• The complexity of the EY technology infrastructure, and the number of unique servers and applications, will often require the DCNO to contact requestors for additional information via email or phone calls, which is why an intermediate-to-advanced level of English language will be a necessity.

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Network Services Specialist

Employment Type Full-Time

Contract type Regular

Position Type Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No