Assistant Manager – Client Account Management (CAM)

If you would like to be in a role where you can leverage your strengths supporting Deloitte’s flagship clients, this could be the role for you. The role provides you opportunities to get involved in a wide variety of activities in delivering best in class account management support to account leadership. As part of this team, you’ll gain exposure to a variety of projects those challenge and enrich you, and to a lot of opportunities to collaborate with and learn from some of the most talented professionals, all of which would help in your professional growth and skills development.

Work you’ll do

As a Client Account Management (CAM) professional you will work with Deloitte’s account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients. Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the “Account Excellence Model”, a holistic framework for managing world-class accounts, which may include:

• Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits
• Strategic: manage account strategy and operating model development, support annual account planning processes
• Leadership: plan and execute account leadership meetings, support leadership development
• People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
• Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationships and contracting
• Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting

Your responsibilities:

Core Responsibilities

• Independently handling end‐to‐end management of initiatives on the account, to include but not limited to: pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account team communications, client relationship management, teaming partner management, and risk management, etc.
• Working with account leadership team, including Lead Client Service Partner, Lead Business Partner(s), Client Relationship Executive, and US Client Account Manager in conceptualizing and implementing account strategies. Support account leadership in creating account overview decks; yearly refresh of account plans and strategies, and marketing and eminence distribution.
• Collaborating with subject matter experts to own and drive execution of projects. Managing relationship with various stakeholders, managing multiple priorities, and resolving conflicts
• Sharing knowledge and lessons learned across accounts to achieve efficient support and bring leading practices. Coordinating with CAM leadership to develop strategies and contribute to various initiatives
• Coaching and mentoring the team on project management, client management, teaming, and other professional attributes. Proactively identifying skillset gaps and helping design training plans
• Managing the performance of team members through regular check-ins, providing timely feedback based on personal observations and client responses

Illustrative list of additional responsibilities:

• Working closely with account pursuit teams to provide best in class support for ongoing pursuits. Help in creation/management of project team collaboration sites; build proposal materials including assignment matrix, compliance matrix, calendar schedules, and proposal templates.
• Adding opportunities in CRM. Monitoring, reporting and associated analytics of opportunities (entered in CRM) along with their status on a weekly basis; keeping pipeline current and accurate
• Providing client insights, developing templates, streamlining processes, standardizing deliverables and curating research deliverables by using internal and external research tools. Conducting Industry and company research to analyze and share the findings in a presentable format
• Collect and distribute Industry specific news on a regular basis. Demonstrate industry and account knowledge through work outputs and on internal client interactions
• Gaining in-depth knowledge about the services the engagement provides
• Preparing and managing leadership performance metrics; providing analysis of metrics against goals and across portfolio of leaders
• Tracking independence review process for new/existing business relationships

The team

Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding services to Deloitte’s most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic industry, cross‐functional and account level insights to address client issues. In addition, the CAM professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients

Required qualification and experience

• 6-9 years of professional experience in account management, consulting or business development field
• At least 2-3 years’ experience of supervising teams
• MBA (full time)

Required skills

• Strong account, client and project management skills with proven experience in providing counsel to senior executives
• Excellent verbal and written communication skills; ability to differentiate writing style based on audience. Executive presence with an ability to support communications and interactions with leadership
• Highly proficient in Microsoft Office suite – MS Excel and PowerPoint. Basic understanding of SharePoint and MS Teams
• Strong working knowledge of pursuit management and secondary research.
• Conflict resolution, negotiation. Ability to Manage up and build strong stakeholder relationship
• Strong understanding of client service, marketing, sales/pre-sales in a professional services firm
• Exceptional storyboarding skills. Present information in a logical flow following the Minto Pyramid Principle
• Attention to detail with good client service attitude
• Management of small size teams, including evaluating performance, delivering timely and effective feedback, and providing career coaching

Desired skills

• Good understanding of doing business with US GPS industry and an understanding of the U.S. government contracting process
• Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as strategic campaigns, client relationship strategies/call plans, core account operation processes and approaches, etc.
• Knowledge of Salesforce CRM tool
• Ability to perform data analysis in graphical, tabular formats and present findings in PPT in a logical flow

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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