Roles & Responsibilities
· Manage and facilitate the development and constant improvement of patient services of the Hospital. To more closely meet the needs of the health care services within a changing environment.
· Managing the healthcare facility’s policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance.
· Finding innovative ways to optimize the level of healthcare while also reducing the facility’s costs
· Responsible for maintaining and implementing the Patient Feedback Process and conducting regular patient feedback analysis.
· Liaises with departments for smooth running of the facility
· Maintain and develop patient service focus for the hospital with particular emphasis on communication and improving patient facilities.
· Creates and implements a best practice program, maintaining a consistent level of quality of care offered to patients
· Responsible for managing all aspects of patient services including, Billing, Front office, Wards,purchasing, inventory.
· Take overall responsibility for the management of all clerical / administrative staff in the patient department involved in providing administrative support functions.
· Monitors quality assurance programs and mock drills concerned with the safety and other quality control initiatives
· Oversee practice of evidence-based medicine, safety initiatives, quality assurance, Improving clinical performance and implementation of NABH standards in medical staff
· Work in close collaboration with clinical & non-Clinical
· To perform all administrative duties assigned by GM / Superior.
Job Type: Full-time
Salary: ₹35,000.00 – ₹60,000.00 per month
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