SAP Hiring for IT Project Management Consultant at Bangalore, India Full Time

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Summary & Role Information

This role is a mix of project management and escalation management. As part of escalation management, the person is owning customer-centric escalations End-to-End. She/he is responsible for making sure the appropriate resources from various technical as well as customer-delivery teams are assigned to an escalation and are efficiently and effectively working together under her/his coordination until the customer situation is de-escalated. As part of project management role, the person is responsible for driving the various projects within the PMO organization in TechOps.

Escalation management role involves:

• Participating in and driving of internal technical calls

• Continuous and thorough documentation and reporting of progress made towards resolution

• Getting involved in customer communication in case customer facing teams require support

• Coordinate implementation of safeguarding structures

• Support overall organization in continuous improvement by applying learnings from past escalations to future ones

• Closely working with business in a customer-oriented manner and with proactive service attitude in a highly motivated, globally distributed team

EDUCATION AND QUALIFICATIONS

B.E / B.Tech / M.Tech / MS / MCA fulltime with > 65%

8 years of relevant work experience

Experience (Role requirement)

• Extensive knowledge about IT Service Management // ITIL

• At least 5 years of active experience in Project Management and/or Incident and Escalation Management

• Broad knowledge in fields of infrastructure-, database- and application-operations

• Willingness and eagerness to learn about and understand new technologies and their impact to overall service delivery

• Experience in verbal and written communication with Senior Management, potentially up to C-Level

• Experience in verbal and written customer-facing communication is a plus

#LifeAtSAP

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 357017 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.