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This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Unit Leader, Associate
As a Unit Leader, you’ll be delivering all team activities and successful customer and business outcomes by making sure your unit is operating at its best capacity. You’ll maximise efficiency by collaborating with support functions and continuing to make sure you’re your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.
Additionally, you’ll be:
We’re looking for someone with at least eight years’ relevant experience in Payments, Investigations and Reconciliations with Swift ISO knowledge. You’ll also needknowledge and experience of working in a financial services environment. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.
We’ll also look for you to have:
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