Resiliency Program India Pvt Ltd Hiring for Customer Success Manager at New Delhi Full Time

Very Urgent Hiring – Immediate Joiner!!

Company Name- Resiliency Program (India) Pvt Ltd

Profile – Customer Success Manager

Experience- 4 to 8+ yrs

Salary- (No bar for the right candidate)

Education- Management Degree (Graduation /Post Graduation)

Location -New Delhi

Resiliency Program (India) Pvt Ltd

About Us

The Resiliency Program is one of the first Public Benefit Corporation (PBC) in the United States. As a PBC we state upfront and foremost that our mission is to improve the health and productivity of our participants, our community, and our corporate partners. The Resiliency Program is a union between two leaders in their prospective fields. Dr. Steven Zodkoy has been at the forefront of maximizing physical and mental performance through natural methodologies. Vikas Gupta has advanced the use of technology to improve the personal satisfaction of users.

The Resiliency Program has been utilized at the Pentagon, The War Related Illness and Injury Study Centers, and across the globe. Its efficacy has been acknowledged at the highest level of the military The Resiliency Program is the only technology platform specifically built to measure, analyze and create a resiliency plan to decrease burnout syndrome and drive a culture of well-being. Our Software as a Service (SaaS) technology solution helps achieve resiliency amongst employees, their families and organizations to provide a positive ROI.

Resiliency Program is the only technology platform purpose-built to addresses the reality of workplace burnout with an insightful, thoughtful, and a scientific approach. It allows employees and corporates to take immediate actionable steps to improve individual health and corporate culture.

Measure and Reduce employee burnout to drive powerful growth results and culture of wellbeing and adaptive thinking,

The Resiliency Program improves the performance and happiness of the engaged individuals through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment thats grounded in the values we promote. Our goal is a more productive and happier community.

Position: Customer Success Manager

Overview

The Customer Success Manager is the primary strategic partner and liaison to clients within an assigned book of accounts. The Customer Success Manager will develop, nurture, and sustain positive and productive long-term relationships to optimize client’s return on investment (ROI) in Resiliency Program products/services and to promote renewals, retention, and client satisfaction. Through scheduled and proactive outreach, the Customer Success Manager partners with clients to fully understand their business strategies, expectations, and needs. The Customer Success Manager then aligns with all departments at Resiliency Program to ensure that Resiliency Program products and services deliver a client experience that is second to none.

The Customer Success Manager is responsible for assisting in the growth of the collective team by finding ways to share knowledge and educate the group. In addition, the Customer Success Manager is responsible for assisting management and peers with client escalations and higher-level strategy.

The Customer Success Manager will ultimately be measured on their ability to retain and grow clients through proactive experiences, risk mitigation and effective internal communication.

The Opportunity

· Ensures successful renewal and retention of clients within assigned book of business.

· Earns and maintains position as a trusted advisor to client base through the development of exceptional relationships with key decision makers and internal stakeholders within assigned book of clients

· Conducts Business Reviews to develop a deep understanding of the client’s needs, desired outcomes, and pain points with thoughtful, smart, and creative dialogue

· Monitors adoption, engagement, and health of Resiliency Program platform relevant to each client

· Creates success plans for clients and is accountable to attainment of desired outcomes

· Serves as a primary point of escalation for issues identified by the client

· Tracks technical escalation issues to Resiliency Program’s support team or other Resiliency Program resources and monitors process to ensure timely, accurate and positive resolutions

· Proactively engages with client to identify growth opportunities

· Surfaces client advocates to Marketing team for development of client testimonials

· Ability to have an open line of communication to Resiliency Program leadership to surface team information

· Ability to communicate with various leaders in the business to effect positive change

· Consistently ensures that business is always conducted with integrity and that behavior aligns with Resiliency Program’s core values

· Must be able to travel, to support clients approximately 15-20% of their time

Skills –

· A minimum of 3 years of account management or customer success management experience desirable, preferably in the HR services or Software-as-a-Service space or equivalent HR talent platform

· Exceptional time and project management skills. Ability to manage workload while understanding return on time investment

· Passionate about problem solving, relationship building and creating customer loyalty by delivering a customer experience second to none

· Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively, adjusting to differing audiences within a customer engagement

· Computer literate; proficiency with Microsoft Office (PowerPoint, Excel, Outlook), experience. Must be able to quickly grasp new technology

· Ability to work effectively within a fast paced, changing environment that is going through high levels of change

· Effective time management skills

· A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities, recommend actions, and follow through to effective resolution

· Strong results orientation with a proven track record of flawless execution and strong attention to detail

· Demonstrated customer service orientation. Creates and sustains ongoing forums that encourage two-way communication opportunities

· Ability to work both independently and within a team environment

Perks and Benefits

· Competitive salary and meaningful opportunity for growth.

· Paid Parental Leave

· Employee Referral Bonuses

· Remote work environment *

· Flexible Paid Time Off to recharge!

· Paid Holidays (including your birthday!)

· Fun, energetic teams to work with those that value suggestions and new ideas

· Employee Stock Option Program

Location

We are headquartered at New Delhi, India. This role is remote Work from Office candidates. Ability to come to the office for company/department collaboration to meet business needs.

Resiliency Program is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our team. All your information will be kept confidential according to EEOC guidelines.

* Based upon business need

Regards

Priyanka Gupta

HR Department

Resiliency program

Job Type: Full-time

Salary: ₹478,419.29 – ₹1,055,431.36 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Joining bonus
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• New Delhi – 110088, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 6 years (Preferred)