Copious Consult Hiring for Group Head-Service(Automobile Industry)|Calicut at Kochi, Kerala

Responsibilities: As the Group Head – Service, you will hold a pivotal role in ensuring the highest level of service quality across multiple districts. Leveraging your extensive experience, leadership skills, and industry knowledge, you will be responsible for guiding and managing service operations to achieve customer satisfaction and business growth. Your primary responsibilities will include:

Service Strategy Formulation: Collaborate closely with senior management to develop and implement comprehensive service strategies aligned with Mahindra’s brand standards, customer expectations, and business goals.

Leadership and Team Management: Lead, mentor, and inspire a diverse team of service professionals, fostering a culture of excellence, teamwork, and continuous improvement.

Service Excellence: Set and uphold stringent standards for service quality, monitor service processes, and implement corrective actions as necessary to ensure exceptional customer satisfaction.

Customer Relationship Management: Prioritize customer satisfaction by addressing customer concerns, resolving complex issues, and establishing strong, lasting customer relationships.

Operational Efficiency: Streamline service operations, manage resources efficiently, and implement best practices to maximize productivity, reduce turnaround times, and enhance overall operational efficiency.

Technician Training and Skill Enhancement: Identify skill gaps among service technicians and support staff, organize training programs, and ensure the team is equipped with the latest industry knowledge and techniques.

Service Performance Metrics: Develop, monitor, and analyze key performance indicators (KPIs) related to service efficiency, customer satisfaction, and revenue generation.

Inventory Management: Collaborate with inventory and parts management teams to ensure optimal stock levels, minimizing downtime and ensuring timely availability of parts.

Compliance and Safety: Enforce adherence to safety regulations, industry standards, and company policies to maintain a secure working environment for employees and customers.

Budget Oversight: Manage the service department budget, control costs, and allocate resources effectively to achieve financial targets.

Interdepartmental Collaboration: Foster seamless collaboration with other departments, such as sales and parts, to ensure alignment of goals and streamlined operations.

Innovative Solutions: Lead continuous improvement initiatives within the service department, leveraging technology and industry trends to enhance service delivery.

Customer Communication: Establish effective communication channels with customers, providing updates on service progress, and ensuring transparent interactions.

Qualifications:

• Bachelor’s degree in Mechanical Engineering or related field.
• Extensive experience of more than 24 years in automotive service management, with a strong track record of leading successful service operations.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth knowledge of automotive service processes, diagnostics, and repair techniques.
• Proven ability to achieve high levels of customer satisfaction and operational excellence.
• Proficiency in automotive service management software and Microsoft Office suite.

Job Type: Full-time

Salary: ₹1,500,000.00 per year

Supplemental pay types:

• Performance bonus

Education:

• Bachelor’s (Preferred)