Bebbco Motors Hiring for Service Manager at Jamshedpur, Jharkhand

We are seeking a dynamic and experienced Service Manager to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in managing service operations, exceptional leadership skills, and a customer-centric approach. The Service Manager will be responsible for overseeing the day-to-day operations of the service department, managing a team of service technicians and advisors, and ensuring efficient and profitable service delivery.

Responsibilities:

Team Leadership:

• Manage and lead a team of service technicians, advisors, and support staff.
• Provide guidance, coaching, and training to team members for skill enhancement and career development.
• Set performance targets and conduct regular performance evaluations.

Customer Relationship Management:

• Interact with customers to address concerns, resolve issues, and ensure a high level of customer satisfaction.
• Handle escalated customer concerns and ensure timely resolution.
• Foster strong customer relationships to enhance loyalty and repeat business.

Service Operations:

• Oversee the scheduling and allocation of service jobs to ensure optimal workflow and efficient service delivery.
• Monitor service processes and ensure compliance with company standards and industry regulations.
• Maintain a high standard of service quality and ensure that service jobs are completed within established timelines.

Technical Expertise:

• Provide technical support to service technicians and advisors when addressing complex technical issues.
• Stay updated with industry trends, advancements, and best practices to guide the team in delivering top-notch service.

Inventory and Resource Management:

• Manage inventory of spare parts, tools, and equipment required for servicing.
• Ensure optimal stock levels to meet demand and minimize excess inventory.
• Coordinate with procurement to ensure timely availability of required resources.

Budget and Financial Management:

• Create and manage the service department’s budget, tracking expenses and identifying cost-saving opportunities.
• Monitor revenue generation, identify growth opportunities, and contribute to achieving revenue targets.

Performance Monitoring and Analysis:

• Track key performance indicators (KPIs) related to customer satisfaction, service turnaround time, first-time fix rates, and more.
• Analyze performance data to identify trends, areas of improvement, and actionable insights.

Training and Development:

• Identify training needs for service staff and coordinate training sessions to enhance technical skills and customer service abilities.
• Foster a culture of continuous learning and improvement within the service team.

Regulatory Compliance:

• Ensure adherence to industry regulations, safety standards, and quality guidelines in service operations.
• Keep the team informed about any changes in regulations affecting service delivery.

Qualifications and Requirements:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Proven experience in service management, preferably in automobile sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Technical knowledge and understanding of automobile sector.
• Proficient in using relevant software and tools for tracking, reporting, and communication.
• Strong problem-solving and decision-making skills.
• Customer-focused mindset and dedication to delivering exceptional service.
• Budget management and financial acumen.
• Ability to thrive in a fast-paced and dynamic environment.

Job Type: Full-time

Pay: ₹20,000.00 – ₹30,000.00 per month