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Private Jobs / Private Sector
Kiotel Hospitality Private Limited Hiring for VIRTUAL FRONT DESK (WorkFromOffice) at Surat, Gujarat Full Time
Full Job Description
WORK FROM OFFICE
Customer Service Associate – Virtual Front Desk (Hospitality)
VIRTUAL FRONT DESK FOR US-BASED HOTELS
WORK FROM OFFICE
Location: Althan, Surat
Position Type: Full-Time
Shift Timings: 8 am – 8 pm & 8 pm – 8 am
Days of Work: 6 days a week
Salary Range: ₹25,000 to ₹40,000 per month
WORK FROM OFFICE
Responsibilities:
- Provide remote support to hotel guests by handling check-in and check-out processes.
- Respond promptly and professionally to guest inquiries and concerns.
- Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.
- Collaborate with the on-site hotel staff to ensure seamless guest experiences.
- Maintain a high level of empathy, patience, and customer service while addressing guest needs.
Requirements:
- Strong communication skills in English, both written and spoken.
- Prior customer service experience is a plus
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Flexibility to work in rotational shifts.
- A passion for delivering exceptional customer experiences.
- Basic computer skills and proficiency in using virtual communication tools.
Benefits:
- Competitive salary within the range of ₹25,000 to ₹40,000 per month.
- Opportunity to work remotely and contribute to a global hospitality network.
- Comprehensive training and ongoing support to enhance customer service skills.
- Exposure to the hospitality industry and guest service operations.
- Dynamic and collaborative work environment.
Job Type: Full-time
Salary: ₹25,000.00 – ₹40,000.00 per month
Benefits:
- Food provided
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What are your Salary Expectations?
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- Fluent English (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)