Sahyadri Motors Pvt. Ltd (Swargate) Hiring for CSR (Customer Service Representative) at Pune, Maharashtra
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Full Job Description

  • Manage large amounts of incoming phone calls
  • Generate service leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Types: Permanent, Full-time

Salary: From ₹17,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 2 years (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Speak with the employer
+91 9762047711
Application Deadline: 16/10/2023
Expected Start Date: 16/10/2023