LinkedIn Hiring for LinkedIn Talent Solutions Support Consultant at Bengaluru, India Full Time

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in Bangalore.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

We are looking for a LinkedIn Talent Solutions Support Consultant to join our team in delivering an excellent experience for our enterprise customers. In this role, you will be the customers’ main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their learning objectives. As a Talent Support consultant, you expected to work with a growth mindset. By joining this team, you will embark on an exciting journey of learning, placing the customers first in every interaction & working with stakeholders which would eventually contribute to our vision of “Creating Economic Opportunity for every member of the Global Workforce”.

Responsibilities:

• Provide support to LinkedIn Corporate Solutions’ clients

• Work within a queue-support model with specific daily targets on the number of customer contacts completed

• Analyze and understand clients and their business, answering all product inquiries and questions

• Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users

• Document all communication with users and accounts accurately and in a timely manner via system tools

• Ensure that all issues are escalated appropriately to the correct internal departments and management

• On board and train new customers on Talent Solutions products via phone and webinar

Basic Qualifications:

• 1+ years of experience in customer support or account management

Preferred Qualifications:

• Experience working in Internet companies

• Experience in technical and product support/troubleshooting

• Experience analyzing data, trends and client information to identify product or service growth opportunities

• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

• Excellent communication skills

Suggested skills:

• Communication

• Problem Solving

• Account management

• Collaboration

• Critical Thinking

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.