Sarmad Ahammed

Candidate Message

SARMAD AHAMMED K
PASSENGER/CUSTOMER SERVICE SPECIALIST
+91-7994664415 | ahammedksarmad@gmail.com | Kerala, India
Dedicated and customer-focused Passenger/Customer Service Specialist.
As an accomplished and seasoned professional, I was compelled to contact you with
my interest in the service advisor costomer service opportunity with Air Arabia I bring an
extensive background of success in this field, along with the qualifications which are
required to make a positive impact in this role.Currently employed at AI Airport Service
Limited (GHA) as
Ground Staff, handling Qatar Airways operations at Cochin
international Airport Limited (CIAL).
As an accomplished and seasoned professional, I was completed to contact you with
my interest in the costomer costomer with Air Arabia I bring an extensive background of
success in this field, along with the qualifications which are required to make a positive
impact in this role. I’m confident that I am the employee you are seeking because I have
all of the qualifications outlined in your job posting.

I offer a combination of unique skills and competencies which
Having Two years of experience in providing exceptional service in the aviation industry.
Proven track record of resolving customer complaints, handling difficult situations, and
consistently meeting or exceeding customer satisfaction targets.
Skilled in conflict resolution, communication, and problem-solving, with a strong passion for
delivering outstanding customer experiences.
Summary
Passenger Cum Customer Service agent
AI Airport Service Limited (GHA) as Ground Staff – Handle Qatar Airways at Cochin
International Airport Limited (CIAL) (03/ 2023-05/2024)
Professional Experience
The check-in and check-out of lounge guests.
Maintain guest accounts.
Take reservations when required Assisting with all guest inquiries and directing internal and
external phone calls.
Ensure that all guests feel welcome and comfortable.
Creating a welcome impression as an ambassador for the lounge at all times will be of utmost
importance.
May process food & beverage orders, and answer menu selection questions.
Create guest moments and follow up with guests to ensure their requests have been resolved to
their satisfaction.
Process card payments and manage financial transactions accurately.
Aircraft Turnaround Coordination.
Coordinate with other departments, such as ground handling and cabin crew, to ensure smooth
operations.
Greet and assist passengers at check-in counters and boarding gates.
Handle passenger complaints and resolve issues in a professional and timely manner.
Assist passengers with special needs, such as wheelchair help or unaccompanied minors.
Ensure compliance with airline policies and procedures, as well as safety and security
regulations.
Foundation in Travel, Tourism, and Hospitality
Akbar Academy – Kerala, India (05/2024)
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