Acko General Insurance Hiring for Training – Lead (Automobile) at Bengaluru, Karnataka
Full Job Description
ACKO, India’s first digital insurance company is on a mission to fundamentally redefine how the world experiences insurance.
ACKO embarked on its journey to craft a versatile insurtech solution that centers around the customers needs. Today, we stand as a testament to our commitment, addressing long-standing challenges and establishing new benchmarks in the industry.
We are not just another conventional insurance firm. We are not the people consulted solely for claims”. Anchored in a tech-centric philosophy, our approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customer’s; insurance requirements.
Our tech-first approach ensures that customers benefit from a seamless and holistic fulfillment experience, distinct from the norm.
ACKO, as a brand, stands as a resilient safety net, a beacon of protection, adeptly shouldering individuals, families, and enterprises through the complex and often unpredictable currents of life. This steadfast commitment is underscored by the unwavering support of our marquee investors, including Binny Bansal, Amazon, Ascent Capital, Accel, SAIF, Catamaran, General Atlantic, and Multiples.
Our strategic partnerships with prominent businesses in the digital ecosystem; the likes of Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, and the GOMMT group, further exemplify ACKO’s commitment to forging alliances that amplify the impact of ACKO’s business. The impressive reach of our products, having touched the lives of over 75 million unique users, further attests to its significance.
Job Description
About Acko Drive – Service Centers:
Acko is building an automobile ecosystem & creating its network of car repair & service centers. Given the captive demand & customers who reach out to Acko every month to get their vehicles repaired, Acko wants to capitalize on this competitive advantage and create a large network of best-in-class service centers in PAN India.
About the role:
Quality, Training & Audit – Lead will be setting up quality standards for the network, measuring performance against these standards, and setting up training and improvement modules to drive improvement in performance. The incumbent will also be responsible for partnering with key players who provide best-in-class training and make it accessible to the overall network in a systematic way
Key Responsibilities:
Responsible for quantification of performance and quality across all functions in service centers
Responsible for setting up soft skill training and technical training modules across the front office, shopfloor, customer service teams, etc
Responsible for partnering with key players who can provide high-quality training in specific technical skills such as painting, mechanical service, etc
Responsible for the effective delivery of training to franchise employees
Responsible for driving auditing, reporting, feedback and coaching to drive improvement
Requirements:
15+ years of experience in the automobile industry
Experience with OEMs in driving training and quality standards across dealerships is a plus
Have a measurement driven mindset to quantify problems and design solutions