DC Consultants Hiring for Customer Relation Executive at Mumbai, Maharashtra
Full Job Description
Job ID: 67250
Employment Type: Full Time
Reference:
Work Experience: 5.0 Year(s) To 10.0 Year(s)
CTC Salary: 0.00 LPA TO 0.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Location:
Mumbai
Posted On: 31st Aug, 2023
Job Description:
We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi).
Roles & Responsibilities –
Sales
To be responsible for making outbound calls on a daily basis using data provided.
To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
Handling Customers & their complaints
Feedback callings
Handling Appointments
Managing and scheduling appointments for procedures
To convert the calls to new business leads.
To achieve agreed personal and departmental targets captured from calling data provided.
To inform potential client’s on the company’s products and services.
To gather relevant School and Corporate information.
To use company databases to gain potential leads.
To be proactive in identifying opportunities for new business.
To input and maintain guest information onto the company database.
To ensure guest satisfaction at all times.
Handle telephone queries.
To build relationships with colleagues and clients.
To deal with clients in a professional manner at all times aligned to our brand values.
To ensure service is prompt, polite and professional standards are kept.
To assist with other departments as required.
People / Team
To foster good relationships with all internal departments and cross-functional teams.
To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
To refer to senior team members for advice and support.
To attend all staff meetings and training sessions as and when required.
To maintain a Guest-orientated approach and demonstrate a professional approach to work and team mates at all times.
In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.
The Lead Generator is expected to have the following specialist skills, knowledge and experience:-
Previous B2B or B2C sales experience: – 5- 10yrs. Preferable from Automobile industry.
Excellent communication skills and an excellent telephone manner.
Ability to work independently and under pressure.
Good verbal and written skills.
A positive approach to objection handling is essential.
Good organizational skills and attention to detail.
You must be financially motivated, energetic and reliable with a hunger to succeed.
We are looking for someone upbeat and organized.
An interest in the Snow sports and the Leisure industry, and a genuine passion for our products will be invaluable.
Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding of guests needs in line with the brand offering and product delivery.
A good knowledge and understanding of the technical aspects of the following:-
Microsoft Office and associated systems, including CRM.
Social Networking (LinkedIn).
Demonstration of the energy, ability and commitment demanded by this role.
Root cause analysis with counter measures.
VOC Portal / CRM Portal ( Complaint Handling )
NSC Complaint handling
PSF ( Post Service Follow – up) Calls
Attending the customers at the time of delivery
Making new thank you cards format and implementing the same
Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )
Qualification :– MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech.(mech/auto).
Key Skills :
Customer Relation Executive
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Company Profile
The Organization is one of the most trustworthy Luxury Car Service Centre in Mumbai in the field of vehicle servicing and repairing where the latest -mobile technological advancement joins hands with an Environmentally Green approach. It consists of -mobile Engineers with experience of around 30 years in complete car service and maintenance of all sort of premium cars/luxurious cars. It is located in the heart of the city of Mumbai, having about 11,000 sq. ft. with 14 bays of shop floor area and safety surveillance with CCTVs and 24×7 security.
Serving satisfying customers, individuals and corporate alike, having capacity to service over 3000 cars per year.