A Marketing Hiring for Technical Support Executive at Chennai Full Time

As a Technical Support Specialist, you support our Partners and help them achieve their goals through our client’s platforms, products, and services. A Technical Support Specialist will communicate with Partners through inbound calls, emails, and more to assist with product training and onboarding, sales plans and strategies, product updates and releases, general inquiries, troubleshooting, and more. Reporting to the Technical Support Manager, you will work as a team with your fellow Technical Support Specialists to set client’s Partners up for success.

Responsibilities

• Answer inbound calls, emails, etc. to support Partners and help them achieve their business objectives through client’s platform, products, and services

• Provide exceptional service and training to client’s Partners

• Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers

• Be diligent in finding answers and keeping clients updated on bugs and other inquiries

• Be the expert in client’s offerings—providing information, strategies, uses, and more to Partners

• Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary

• Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary

• Work with the Success On-Demand team to develop plans and initiatives to drive Partner success and platform adoption

• Perform troubleshooting of client products and services as necessary

• Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

Skills & Qualifications

• 2+ years experience in customer service/account management

• Experience in customer support (considered an asset)

• Proper phone and email etiquette, and the ability to speak and write clearly and accurately.

• Superior communication skills and team attitude

• Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

• Organized and attentive to detail

• Ability to read between the lines – know how to answer the questions not being asked and identify opportunities

• Action-oriented with strong organizational, analytical and problem-solving skills

Job Type: Full-time

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Evening shift
• Monday to Friday
• Night shift

Application Question(s):

• Last CTC ?
• Expected CTC ?
• Open to Work in Night shift?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer support: 1 year (Required)