ABC Consultants Hiring for Vice President Solutions (new Age Technology) at Bengaluru, Karnataka, India Full Time

Job Description

Organization Overview

Our client is the worldwide leader in outsourced omnichannel customer experience management. It connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Job Objective

• Enhance knowledge sharing on the topics of business priority with the latest content of high business value management and multi-tasking skills, IT industry SME and in-depth understanding of existing and futuristic solutions for the industry
• Contributes in providing innovative sales solutions to increase propensity to sell for the customer

Key Responsibilities

Functional/Operational:

• Develop sales strategies to meet revenue and growth targets to Develop Technology Vertical
• Lead a competitive solution and Gathering and sorting relevant proposal information and determining the logical flow of RFP components
• Implement and utilize analytics to track sales trends and identify opportunities for growth
• Conceptualize digital marketing initiatives, analyze data and measure results
• Bring thought leadership and industry acclaimed design to all facets of solutions
• Build new and innovative solutions that are industry first and align with company and vertical strategy for enhancing growth in the sector
• Guide stakeholders, with his Operational Expertise to design an Operationally Competitive Solution
• Intense intellectual curiosity about exceeding client and internal stakeholder expectations
• Strategic identification and cohesive development of delivery solutions and services
• Business impact projects through cost optimization, revenue enhancements, and customer satisfaction
• Bring business and industry insights, evaluate partnerships / vendor relationships to continuously evolve TP’s offerings in the industry through co-innovation and transformation
• Design a competitive solution by gathering and sorting relevant proposal information and determining the logical flow of solution components
• Ensuring consistent global messaging, content and professional appearance of proposals and client presentation
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Ensure enhanced visibility of knowledge management and its support functions for an improved customer acceptance, including effective communication to drive knowledge sharing across the community
• Network with global SME’s and capture our key intellectual property (IP) and technical/domain expertise

Specific Security Responsibilities:

• Understand and Comply with Information Security Policies and Procedures and report all security incidents
• Ensure the audit non-compliances are fixed within the stipulated timelines
• Protect information entrusted to you
• Follow the information labeling and handling procedures based on the classification level of the asset
• Follow the Clear Screen and Clear Desk Policy
• Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy
• Comply with the Non-Disclosure Agreement

Team Related:

• Provide inputs through forums to improve work procedures that can enhance overall team performance, processes, product and team culture
• Work effectively and cohesively in a team environment with all departments and foster a positive work culture
• Takes accountability of individual’s performance and improvement measures
• Being adaptable to change and able to handle pressure

Occasional:

• Provide inputs through forums to improve work procedures that can enhance overall team performance
• Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process)

Decision Making Authority

Decisions Expected

Recommendations Expected

Adhering to the Key Responsibilities and Accountabilities driving team performance

Improvements on client tools, processes, team and customer experience

Desired Skills & Qualification

Education and Specific Training

• Degree in Technology is preferred

Work Experience

• Minimum 15+ years of experience within Pre-Sales/Sales Solutions with Tier 1 IT Companies
• Leading End to End Sales Solutions to IT Clients
• Operations Delivery Metrics understanding is a must
• Should have implemented and Sold New Age Technology Solutions
• Should be thorough with trending New Age Technologies and Strategies to offer
• While In Operational role should have lead RFP and Solutions on Ramps and various Farming Deals
• Highly Competitive in closing deals with application of Industry expertise, connects and competition benchmarking
• Govern statistics, performance levels and other reports
• Ability to rapidly assimilate new technologies and business functions
• Fluent English Communication Skills (Oral, Written & Presentation)
• Good research skills and Operational Experience is a must
• Excellent organizational skills and attention to details
• Proven ability to manage multiple assignments simultaneously balancing project work with high-priority requests

Required Skills

Analytical Thinking

Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement and add value to the customer

Basic Computer skills

Ability to understand written matter accuracy & inferred meaning

Resilience

• Maintains effective work behavior in the face of pressure and setbacks
• Successfully adapts to changing demands and conditions

Trainable Skills

Quality & Improvement
Orientation

Is proactive in ensuring that learning is shared and that quality and other key matrices are improved upon

Competencies and Specific Skills

Customer Focus

Is highly customer-oriented. Makes serious efforts at understanding client needs and ensures customer expectations are met in every interaction

Team Contribution

• Is an effective team player
• Guides and supports the efforts of team members towards the achievement of the team objectives
• Is proactive in avoiding or resolving conflicts

Decision-making

• Proactively seeks and accurately evaluates the available data
• Anticipates outcomes and implications
• Chooses the optimal solutions from all those available and implements the necessary actions in a timely manner

Key Skills
presales
Education

• Any Graduate