Abhidi Solution Private Limited Hiring for Client Services Manager at New Delhi Full Time

Client Services Manager Job Description Template
We are searching for a professional and courteous Client Services Manager with great people skills to help
our business prioritize existing customers and bring new clients on board. The Client Services Manager will
be tasked with maintaining current clients and growing our customer base, keeping accurate
correspondence records, meeting regularly with management, updating client details, developing customer
service policies, training junior client services agents, and recommending different product options to
clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our
organization’s growth through positive client-to-business engagement.
To ensure success in this role, the ideal candidate should demonstrate excellent active listening and
communication skills, good personal presentation, politeness, and tact, and be able to function in a high-
pressure environment. The noteworthy Client Services Manager should provide timely solutions to client’s
problems, build sustainable and continuous relationships with clients, show initiative and drive when
dealing with client requests, and assist in developing marketing material and sales strategies.
Client Services Manager Responsibilities:
 Develop effective communication platforms for clients and staff.
 Inspire repeat-business from clients.
 Conduct customer service workshops and presentations.
 Monitor and measure client satisfaction.
 Liaise with different departments about client queries.
 Offer advice to clients on services and products.
 Develop surveys and capture client information.
 Participate in marketing campaigns.
 Deal with client requests and troubleshoot problems.
Client Services Manager Requirements:
 Business Degree or related qualification. (Preferrable MBA)
 Strong communication skills.
 Ability to meet deadlines.
 Computer literacy.
 Calm, polite, and professional behavior.
 Reliable and self-motivated.
 General business knowledge.
 High service orientation.
 Experience with Account Management for Entreprise Services
Strong Interpersonal Skills

Job Type: Full-time

Salary: ₹50,000.00 – ₹100,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Experience:

• total work: 4 years (Preferred)

Work Remotely:

• No