Academy of Skill Development and Learning Hiring for Key Account Manager at Goa Full Time

Job Description:

• Own the onboarding, product training and support function of our Seller Partners once the deal is closed by sales and BD team
• Maintain relationship with the partners by providing support, information and guidance while at the same time recommending new opportunities and service improvements
• Collect constant feedback from the partners and work with our product team to lay down the requirements and enhancements required
• Serve as the link of communication between key customers and internal teams
• Ensure consistent performance reporting, detailing seller satisfaction, complaints and improvements feedback to the senior management
• Cross sell our products to the existing partners to improve ARPU (average revenue per user)
• Execute the complete acquisition, closure & sign up formalities (Contract Signing)
• Serve as the lead point of contact for all enterprise account management matters
• Build and maintain strong, long-lasting partner relationships
• Ensure the timely and successful delivery of our solutions according to enterprise partner needs and objectives
• Assist with challenging client requests or issue escalations as needed

Skills and Experience Required:

· Graduation diploma or its equivalent

· Prior Enterprise Sales and Support in the Fintech, FMCG, Telecom, or Banking sector

· Understanding of financial and banking transaction flows

· Good communication within the team

· Highly organized and able to multi-task.

· Self-driven and proactive nature.

· Excellent communication and interpersonal skills.

· Demonstrate leadership qualities.

· High computer literacy and ability to learn new software.

· Knowledge of customer success processes.

· Experience in document creation.

· Patient and active listener.

· Passion for service.

· Proficiency in English, Hindi, Marathi

Job Type: Full-time

Salary: ₹600,000.00 – ₹900,000.00 per year

Schedule:

• Day shift

COVID-19 considerations:
Everyone wears a mask

Ability to commute/relocate:

• North Goa , Goa – 403 505, Goa: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Total: 5 years (Required)