Accelleron Hiring for Customer Support Specialist (80-100%) at Vadodara Full Time

Accelleron central operations team is looking for a high-caliber Customer Support Engineer who provides defined services to internal customers with the best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & delivery of techno commercial services, aiming to meet the business’s expectations and provide harmonious and delightful services to customers across the globe from India.

Your responsibilities

• Provide support to LDs on process Spare Part Quotes for inquiries received directly or through EUS or service coordinators. To register these inquiries in ATURB and ERP. (Or any other Local system). Ensuring correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms, texts, export checks, etc.
• Provide support to LDs on order booking in local ERPs which are received directly or through EUS or service coordinators. To book these orders in LDs local ERP and ensure correct spare part delivery to the correct address and on time as per customer’s requirement and agreed commercial terms.
• Support LD in placing spare part orders on CHTUS via EDI or ATURB as per sales orders or safety stock requirements. Ensuring to claim all applicable discounts from CHTUS. It includes booking purchase orders in LD’s ERP and supporting the local team in importing the parts if required.
• Ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs.
• Support LDs in maintaining the master data. (if required).

Your benefits

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global Parental Leave Program.
• Flexible working models.