Accenture Hiring for Associate- Customer Service at Mumbai Full Time

Skill required: Domestic Language – Telugu

Designation: Customer Service Associate

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 1- 3 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met. You will be a part of Domestic Language team which has a strong knowledge of cultural context in the transactions handling and is proficient in English and Hindi. Being fluent in reading and writing in a regional language would be an added benefit (Hindi, Tamil, Bengali or Urdu). You will be working on reviewing content in Telugu where the team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client’s terms of services. They review content that may be sensitive in nature and ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.

What are we looking for?

We are looking for individuals who have the following skillset: Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication

Roles and Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your team and your direct supervisor You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders You will be working closely with project members to effectively deliver on the requirements You will be an individual contributor as a part of a team with a predetermined focused scope of work. Please note this role may require you to work in rotational shifts.