Accenture Hiring For Associate-Quality analysis at Bengaluru, Karnataka Full Time

Skill required: Quality analysis – Telecom Audit

Designation: Associate

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 1-3 years

About Accenture Operations

In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?

You will be aligned with our Quality vertical and help us manage risk in service delivery to an acceptable level as defined by the Accenture client and increase the level of awareness of and in compliance with policy and process related matters.

You will be working with the quality analysis team which works on industry standard quality tools and frameworks.

In Telecom Audit, you will be responsible for conducting a review, examination and reconciliation of Telecom, Wireless and Network customer service records, invoicing and contract agreements in order to ensure the accuracy of budgetary forecasting. You will be researching carrier tariffs and investigating alternative service offerings from carriers, conducting independent reviews of system records and activities to test data security and data integrity procedures.

What are we looking for?

We are looking for individuals who have the following skillset:

Adaptable and flexible

Ability to perform under pressure

Ability to establish strong client relationship

Agility for quick learning

Ability to work well in a team

Commitment to quality

Ability to manage multiple stakeholders

Roles and Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your team and direct supervisor

You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work

You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

You will be required to help in the overall team’s workload by managing your deliverables and help the team when required

You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

Qualifications

Any Graduation