Accenture Hiring for Enterprise Network Operations Network Operations Representative at Noida, Uttar Pradesh Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Network Operations Representative

Project Role Description :Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Management Level :11

Work Experience :2.5-4 years

Work location :Noida

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations.

Technical Experience : Oversee, monitor, and analyze network routes and link data traffic and congestion appropriately Create, develop, and submit network quality and performance reports, such as periodical ones, and dashboard events Ascertain that problems pertaining to network quality, service degradation, and capacity shortage are resolved in a prioritized manner Create, develop, and implement core strategies to test and evaluate network performance issues and problems, including utilization, availability, throughput, and latency Select appropriate performance and quality management tools, and ensure that they are used in a proficient and efficient manner

Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently.

Educational Qualification : Bachelor’s degree

Additional Information : Willing to work in 24/7 support rotational shifts.

15 years of full time education