Accenture Hiring for JBOSS Administration Application Tech Support Practitioner at Kolkata, West Bengal Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :7

Work Experience :12-15 years

Work location :Kolkata

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations

Technical Experience : a Provides expert-level administration and problem resolution for all components of RedPanda , Confluent Kafka and WebSphere MQ b Provide infrastructure consulting and support to application development teams c Troubleshoot Infrastructure and Application issues related to RedPanda , Confluent Kafka and WebSphere MQ Own/Prepare d Root Cause Analysis for Major incidents/problems and mitigations for the issues e Perform Performance Monitoring and Identify performance bottlenecks

Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently

Educational Qualification : Bachelors degree

Additional Information : NA

15 years of full time education