ACT Fibernet Hiring For Executive – Customer Service at Chennai, Tamil Nadu Full Time

Roles and Responsibilities

ACT Fibernet Chennai is hiring for Experienced Customer service voice process role with 2 language proficiency (English & Tamil / Kannada / Telugu / Hindi)

Purpose of the Role:
The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.

He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:
1. To provide customer satisfaction on every call / e-mail.

2. To ensure closure of the ticket / e-mail within the prescribed TAT

3. To provide speedy resolution

4. Willingness to work in 1 rotational week off & rotational Shifts

5. To resolves product or service problems by clarifying the customer’s complaint

Key Result Areas:
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Desired Skills and Competencies

Recruitment Specifications:Education Graduate or equivalent Work Experience:
Minimum of 1 to 6 Years of work experience in English voice process

Experience in customer service or call center background preferred

Strong communication skills

Good interpersonal skills

Should know English & Tamil / Kannada / Telugu / Hindi

Job Location : T Nagar

Week Off : 6 days working & 1 rotational week off

Rotational day shifts

Age – Below 35

Please make sure that you have all the documents in place and come to the interview with the below documents :-

Pan Card

Aadhar Card

Driving License (Optional)

X Certificate

XII Certificate

UG / Diploma / ITI Certificate.

Relieving letter (For immediate joiners)

Appointment letter from previous company

Last 3 months salary slip/ Bank statement

Walkin Date – 23/02/2022

Venue Details TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028

Notice Period : Preferably Immediate Joiner / Max 15 days

Regards ACT TA TEAM

Role:Customer Success Associate

Salary: Not Disclosed by Recruiter

Industry:Telecom / ISP

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent

Key Skills

telecallerTelesalescustomer servicecustomer complaintsinbound voice processcustomer carecustomer retentioncustomer satisfactiondomestic voice processinternational voice processAR callerOutbound voice processtelemarketing

Education

UG:Graduation Not Required

Company Profile

ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)

Digital TV

HDTV

We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.

Mr. Sunder Raju Founder : ACT (Atria Convergence Technologies Ltd.)

Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.

Company Info

X

Contact Company:ACT Fibernet

Website:http://jobs.actcorp.in