Actofit Wearables Hiring for Customer Service Executive at Navi Mumbai Full Time

1. Answer calls on company helpline/ Knowlarity
2. Answer queries on WhatsApp/wati
3. Answer questions on email/freshdesk
4. Check and have access to order details for shipping status, payment status.
5. Learn product features, solutions, training material, and stay updated.
6. Follow up with shipping agents/couriers to confirm shipping status.
7. Update answers in forms of videos, notes, images, etc, to knowledge base.
8. Give daily and weekly reports of all tickets, open/pending, maintain lowest possible open tickets.
9. Coordinate with several departments for all work.
10. Work at odd hours – nights, mornings, weekends, and split hours accordingly, so customer support seems never off.
11. Give an update to management of major customer issues every week.
12. Maintain customer feedback surveys and Analytics and provide report every week, on customer happiness

Application Deadline: 16/10/2021

Expected Start Date: 18/10/2021

Job Types: Full-time, Fresher

Salary: ₹8,000.00 – ₹15,000.00 per month

Benefits:

• Work from home

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• Temporarily due to COVID-19