adidas Looking For Operations Associate – Customer Service at Gurgaon, Haryana, Full Time

Purpose & Overall Relevance For The Organization

This role in customer service (CS) team is responsible to follow & execute relevant processes and practices for to meet team’s targets & timelines.

Key Responsibilities

• Proforma invoice creation / PI sharing
• Tracking of inbounds against seasonal pre-order for DPC partners on a daily/weekly basis .
• Generate proforma invoice (PIs) for all the digital partners on a frequently basis. Wherever applicable,
• Upload PIs in DPC partner’s portal for timely execution of seasonal pre-orders.
• sharing excel PIs with respective DPC partners.

• PO download, consolidation & execution tracking
• Download & consolidate issued POs in PDF & Excel format for billing.
• As a key person, this role must work very closely with PO execution team of Customer Service to execute POs for all DPC partners.

• Sharing digital invoice & shipping information
• Timely uploading of digital invoices in partner portal for revenue recognition. E.g. VCW for CB, VC for FK etc.
• Uploading of shipping information i.e. ASN (Advance shipment note) details for all the DPC partners to secure shipment deliveries.
• Sharing PDF invoices with all the partner on request basis or as a part of Delivery process.

Authorities

• None

Knowledge, Skills, And Abilities

• Good IT skills (Word, Outlook, Excel, PowerPoint)
• Good numeracy, literacy, verbal, and written communication skills

Requisite Education And Experience / Minimum Qualifications

• Functional: 3-5 years in retail industry
• Industry knowledge for digital business: ideally in apparel/fashion/shoes
• Graduation from Government approved university