Aditya Birla Capital Hiring for ACSM at Andhra Pradesh, India Full Time

Supporting Actions

Opportunity identification

• Mine cross sell opportunities from centrally shared customer data
• Understanding relevant user insights and pitch cross-sell opportunities directly and through customer service executives (CSEs) of units
• Awareness of available products bouquet and their fit with various customer personas
• Identifying opportunities to offer combination solutions based on customer needs
• Working with the product managers to build product-wise cross-sell propositions

Cross LOB communication

• Nurturing relationships with CSEs of units to enable meaningful scale for cross sell opportunities and improve customer lifecycle value
• Work with cross-unit teams to set and achieve targets for cross-sell, new client acquisition & higher products per customer
• Drawing up the cross-sell blueprint for the zone with cross-unit alignment

Managing lead generation and closure

• Ensure robust lead generation by networking across CSEs of various units to drive cross sell opportunities
• Follow up with sales teams for closure of leads generated

Query redressal

De-bottlenecking any issues, wherever needed

Achieving new client acquisition & cross sell targets

• Ensuring the new client acquisition targets for the branch are achieved
• Ensuring consistent delivery of cross-sell product/service offerings, driving innovation basis contextual needs of the customer
• Tracking scale and quality on a day to day basis and identifying opportunities for improvement