Aditya Birla Group Hiring for Zonal Head – OTC Sales, North & East at West Bengal, India Full Time

Implement the sales strategy for OTC (Over the Counter) sales in the designated area – Garments) for the Linen Fabric business of JST to improve market capitalization and to achieve business objectives

Job Context & Major Challenges

• Challenge is to promote and sale Linen fabric in OTC and dominate in domestic market despite growing competition from other domestic suppliers.
• To create demand for the Linen fabrics among Indian consumers in the market environment where the scope is much yet.
• Challenge is to continuously enrich product mix through new product/design development for expanding the customer base and profitable growth.
• Catering to the market with existing lead time as fashion trends and preferences are very volatile

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Sales Operations

• Acknowledge customer inquiry within 24 hrs
• Discuss technical specs. such as construction, count etc. with customer and confirm orders as per capability and capacity
• Coordinate with Design & Development teams to prepare samples and ensure their timely dispatch to customers
• Negotiate pricing (to certain limit), payment terms, delivery schedule and mode of dispatch with the customer
• Obtain sales order confirmation from Customer with agreed technical specs. & T&C

KRA2 Production & Dispatch

• Follow up with PPC & Production for status of order in process & highlight deviations, if any
• Track the production & dispatch schedule and keep customers in loop
• Inform customers of the consignment dispatched with relevant details
• Coordinate with Packing dept for ensuring matching customer needs of packing for samples and finished goods.

KRA3 Customers’ Financial Assessments / Receivables

• To prepare detailed customer profile by visiting the customers and take reference from market to estimate & recommend credit limits.
• Daily monitoring of the Receivables status and to maintain their Ughai within limit and maintain control over dues.
• Pursue for critical / delayed Ughai (Receivables) , if any.

KRA4 Customer Complaints

• Manage all customer queries post sales and provide solution for their problems
• Coordinate with Quality Dept for suggesting technical solutions
• Share customer feedback to Production & Quality depts. for preventive actions

KRA5 Business Development

• Develop new customers through connections & references
• Administer Annual customer satisfaction study