ADP Hiring for CSL Implementation Pune 138302 at Hyderabad, India Full Time

Lead team of Program/ Project Managers performing following task.

Role objectives:

• To stand as ADP single point of contact facing the Client for the implementation project for our Largest and most complex Global clients.

• To manage the coordination of the protocol with Partners in triggering, tracking progress, mitigating risks, and closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers.

• To manage efficient global implementation of ADP Celergo across the Client organization.

• Monitor and manage the Client relationship and satisfaction at headquarters level during the implementation phase.

• To solve potential issues that may prevent the satisfactory and timely completion of the global implementation.

• To ensure a proper transition from implementation to service with the assigned Client Services representative.

• To participate into business improvement projects, support pre- engagement meetings with client and prospect clients.

1. Responsibilities:

• To develop, produce and manage a master implementation schedule/project plan to ensure timely achievements of all deliverables.

• To keep up-to-date progress on the project portfolio on the corporate tools (Siebel, eService, PlanView, ADP Celergo platform

• To organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed.

• Reporting to client and internal stakeholders. (Possibly Global Program Directors).

• To coordinate and act as an escalation point for all involved parties during the length of the implementation.

• Collaborate closely with the Implementation Consultant and the ICP to meet project deliveries.

• To lead cross functional project teams which include implementation team members (Implementation Consultants), technical resources and partners.

• To survey each country after the “go live” payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.

• To act from time to time as a sales support agent to advise on the fit of ADP Celergo solution to client needs at the selling process stage

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Experience/Skills:

• 15-20 years’ experience in implementing in global payroll or HR projects.

• Proven experience in Program management, Project Management & People Management

• Perfect communications skills in Client facing context

• Ability and enthusiasm in animating virtual meetings involving international parties

• Ability to work on complex environments and governances

• International culture and ability to work in a multinational environment

• Must be able to understand HR/Payroll processes and high-level concepts

• Proficient in at least English. Additional languages are pluses

1. Education:

• University degree or comparable education

• Payroll (and HR) related training are an advantage

• Project management certifications are an advantage

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