ADP Hiring for SBS Impl India East BO 137938 at Pune, India Full Time

Serve as subject matter expert for small business clients. Develop and leverage a broad understanding of ADP products in support of client needs. Take ownership and provide end to end solutions for clients Strong focus on creating Positive Defining moments in every client interaction. Resolve routine customer concerns with pre-defined solutions while looking for solutions that will allow our customers to focus on their core business. Should be willing to work in rotational shift (US Shifts) Excellent communication skills are required for this role with no evidence of regional language influence. Ability to hold a conversation and engage the client for a long duration. Listening and probing skills should be excellent. Should be able to display empathy and acknowledge appropriately. Ability to articulate complex resolutions in a simplified manner Mastery and control over verbal communication ##LI-DNI

• Preferred 12 – 18 months or more work experience • Proficiency in the use of PC applications (MS Office). (Required) • Excellent Communication skills both verbal and written. • Good email etiquettes. • Strong interpersonal skills, analytical and problem-solving skills • Ability to multi-task, prioritize and manage time effectively • Customer orientation and ability to adapt/respond to different types of characters • Minimum typing speed 30WPM

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.