Agilent Technologies, Inc. Hiring for Customer Service Admin Senior Specialist at Gurgaon, Haryana Full Time

Full Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics.

Customer service assignments are diverse.

Tasks involve specialized expertise and knowledge in customer services

Problems are often non-standard or one of a kind, requiring new or customized solutions

Must be a graduate in any discipline.

Typically requires a minimum of 6 years relevant experience.

SAP CRM knowledge will be an added advantage

Requires a depth of proficiency in a broad range of activities related to job.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.