AimHigh Global Resources Hiring for Customer Relationship Manager at Nāgpur Full Time

Opening for Customer Relationship Manager .

Good command on Customer Relationship.
Salary and Perks = 15k to 30k / Month
Location – Nagpur

M/ F , Graduate or under graduate candidates can apply .
Key Accountability :

Coordinate with sales team.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Regards
Megha Sharma
DGM – HR

Job Type: Full-time

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Customer relationship management: 1 year (Preferred)

Language:

• English (Preferred)

Work Remotely:

• No