Air India Hiring for Associate Chat – Contact Centre at Gurgaon, Haryana Full Time

Number of Openings: 1

Location: GGN

Job Description

Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.

Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints .

Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

Experience

1 – 3 years’ experience in customer service process/operations/Chat Process

Roles/Responsibilities

Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.

Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.

Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned

Competencies

Preference to be given to Aviation experienced.

Should be flexible with 24/7 working environment.

Good communication skills (Verbal and Written)

Working knowledge of Ms Excel

Desired Education

Minimum Graduate

Desired Experience

1 – 3 years’ experience in customer service process/operation