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Private Jobs / Private Sector
Air India Hiring for Associate Chat – Contact Centre at Gurgaon, Haryana Full Time
Full Job Description
Job Description
Number of Openings: 1
Location: GGN
Job Description
Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.
Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints .
Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned
Experience
1 – 3 years’ experience in customer service process/operations/Chat Process
Roles/Responsibilities
Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.
Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.
Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned
Competencies
Preference to be given to Aviation experienced.
Should be flexible with 24/7 working environment.
Good communication skills (Verbal and Written)
Working knowledge of Ms Excel
Desired Education
Minimum Graduate
Desired Experience
1 – 3 years’ experience in customer service process/operation