Air India SATS Airport Services Private Limited (AISATS) Hiring for Head of Business Unit (Delhi) at Delhi, India Full Time

Head of Business Unit (Delhi)

Head of BU is overall in-charge and responsible for the entire operations of both ground and cargo ensuring that AISATS operates in a most effective and efficient manner in order to compete successfully, capturing the targeted market share and becoming the first choice airport services company for the airlines and customers

• Manage the ground and cargo handling operations at airport.
• Accountable for annual budgets for manpower, revenue expenditure ,productivity and growth in all areas of BU
• Provide guidance and direction to management and staff to meet the Business Unit’s financial and service performance targets, while maintaining a safe and secure environment for all staff.
• Responsible and accountable for overall quality, safety and security of operations in line with AISATS ISO IOSA ISAGO customer Airlines SLA’s and mandatory and regulatory requirements.
• Make short and long-term precedent setting decisions impacting multiple functional and operational areas.
• Lead the performance of the BU in relation to the company’s objectives and associated Key performance indicators (KPI)
• Responsible and accountable for overall quality, safety and security of operations.

As a BU Head you are responsible for day-to-day administration and operation of SMS at your BU – that involves in:

• Safety Policy & Objectives – ensuring AISATS OHSE policy is briefed to all the employees and ensuring they have clear understanding of the objectives.
• Safety promotion – ensuring Safety training, briefing as per schedule (example: SMS training, shift briefing etc.)
• Safety risk management – ensuring key personnel involvement in Hazard identification and mitigation
• Safety assurance –ensuring safety meeting are conducted regularly and all the key HODs are involved – SPIs are monitored and necessary actions taken within specified timelines; ensuring Safety investigations are carried out diligently;
• Fatigue Management – Ensuring proper duty allocation are followed with enough rest.
• He/she is authorized and responsible for the Implementation of a station management system.

KEY RESULT AREAS (KRA)

MAJOR ACTIVITIES

OUTCOME

• Provide leadership and guidance to staff
• Lead by example so that staff adhere to AISATS corporate values and work culture
• Instill trust & confidence among staff
• Encourage team work across different groups of staff
• Build relationships with the various government, external and airport agencies
• Encourage social/community work amongst staff
• Earn the respect of all employees.
• High compliment/complaint ratio
• Achieve low attrition rates by having a highly motivated work force eager to provide service that meets with international standards
• Secure higher market share once customers have high regard for the quality of service
• Recognition and support from local agencies and authorities.
• Create awareness among staff on CSR activities and improve the corporate image

Responsible for the financial performance of the ground/cargo handling operations of the business unit

• Improve staff productivity
• Secure new revenue streams through new businesses, new customers and/or organic growth to improve profitability levels.
• Work with respective stakeholders to minimize costs
• Meet the Revenue, PBT and PAT targets set for the business unit
• Improve staff cost per flight handled.
• Improve overall cost per unit services of handling
• Prepare budgets in line with Corporate targets

Customer Relations

• Train Management and staff to attain high levels of capabilities and professionalism to win more airline customers.
• Manage service providers efficiently and effectively.
• Establish and maintain cordial relationships with customers and stakeholders (Regional BCAS, Airport Operator, AAI, CIQ, local agencies).
• Efficient handling of customer airlines without deterioration of service standards through sound SOPs
• Meet customer service standards e.g. check-in, baggage delivery, and cargo mishandling targets.
• Smooth operations and good co-operations from customers and stakeholders.

People Development

• Promote and nurture a work culture where staff can have opportunities to learn, develop and perform to their potential; where teamwork and support is valued as primary key to delivering a high standard of ground handling service
• Formulate plans for absorption and integration of Air India (AI) staff (ex IC, AI, AIATSL) and processes into the business unit in consultation with AI local Management
• Motivate staff through a system of rewards and recognition
• Build a competitive workforce that compete on quality and service
• Successful integration will ensure minimal staff resentment and lower attrition rates
• Create a disciplined workforce with desirable behavior and positive attitude.

Innovation

• Develop initiatives to enhance internal processes
• Develop initiatives to increase and enhance service offerings to customers.
• Differentiate from competitors

Quality, Safety and Security

• Ensure awareness amongst staff on safety measures
• Implement measures to prevent security lapses
• Meet Quality, safety and security KPI targets

EDUCATIONAL QUALIFICATIONS

• Bachelor’s Degree preferably in Business.
• Post Graduate degree/ Diploma (2yrs full time) in Management

RELEVANT EXPERIENCE

• Preferably have more than 10 years of airline experience
• 5-6 years of experience on operational process.
• Relevant finance, sales & marketing and contracts experience, over two years in a supplementary capacity is desirable.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Cultural and common sense awareness. (flexibility)
• A calm and collected personality (maturity and humility will be an asset).
• Good EQ and analytical skills (logical in thinking)
• Not afraid of try new methods and outside their comfort zone. (Paradigm shift )
• Able to work in unfamiliar/ uncomfortable living conditions
• Good interpersonal and social skills (soft skills)
• Honesty and integrity coupled with a strong sense of ethics and humanity.