Air India SATS Airport Services Private Limited (AISATS) Looking For Head – Cargo Logistics Park at Bengaluru, Karnataka, Full Time

Head – Cargo Logistics Park

JOB PURPOSE & SPECIFIC RESPONSIBILITIES

Key Responsibilities:

Operational Excellence:

• Oversee daily cargo handling operations to ensure safe, efficient, and high-quality processes.
• Develop and implement best practices to enhance operational efficiency.
• Ensure compliance with industry regulations, with a strong focus on safety, security, and quality standards.

Customs Compliance:

• Manage and streamline all customs-related processes and procedures within the cargo division.
• Maintain current knowledge of customs regulations and oversee compliance with import and export requirements.
• Collaborate with customs authorities to ensure accurate documentation and adherence to customs procedures.

Trade Partner Relations:

• Build and maintain strong relationships with trade partners, airlines, and business collaborators.
• Identify and address customer requirements, concerns, and feedback to enhance service quality.
• Collaborate with the sales and marketing teams to identify growth opportunities and secure new business partnerships.

Engagement with Airport Operators:

• Develop and maintain productive relationships with airport operators and authorities.
• Collaborate with airport operators to optimize cargo handling processes and infrastructure.
• Ensure the implementation of industry best practices in airport operations.

Safety, Security, and Quality Compliance:

• Establish and enforce safety, security, and quality control measures in cargo operations.
• Develop, implement, and maintain safety and security protocols in compliance with industry regulations.
• Oversee quality assurance processes and audits to ensure the highest standards of cargo handling.

Financial Management:

• Manage the overall budget for the Cargo Services division, with a focus on controlling operating costs and maximizing cost efficiency across all functions.
• Drive rental income growth by overseeing space utilization, tenant acquisition, and lease management strategies wrt ECT,LP etc.
• Develop and execute financial strategies that enhance core business profitability while leveraging non-operational revenue opportunities.
• Regularly monitor revenue streams and expenditure trends, initiating corrective actions to address variances.
• Build and maintain strong relationships with key stakeholders including tenants, vendors, and government agencies to support sustainable financial outcomes.

Team Leadership:

• Lead, mentor, and manage a diverse team of cargo professionals, including managers, supervisors, and support staff.
• Provide guidance and support for employee development, performance evaluations, and talent acquisition.

Reporting and Analysis:

• Provide regular reports and updates to senior management and stakeholders on cargo operations, customs compliance, trade partner relations, airport operator engagement, and safety, security, and quality compliance.
• Analyze data to identify trends, areas for improvement, and opportunities for growth.

Technology and Innovation:

• Identify opportunities to leverage technology and automation to improve cargo handling processes and enhance safety, security, and quality compliance.
• Stay informed about industry advancements and recommend technology investments that can enhance efficiency and compliance.

EDUCATIONAL QUALIFICATIONS

• Minimum –Bachelor’s Degree or equivalent
• Any professional qualification related to airport ground operations/aviation would be an advantage

RELEVANT EXPERIENCE

• At least 12 years of experience in cargo operations
• Experience in resource (manpower) management
• Able to learn and develop new skills

PERSONAL CHARACTERISTICS & BEHAVIOURS

• The ability to lead and motivate groups and individuals
• Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally
• Able to overcome obstacles to cooperation and to foster harmonious relations
• Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines
• A problem solver, with the ability to make decisions based on available facts
• Excellent written, verbal and interpersonal communication skills.