AirAsia Hiring for Guest Services Officer (Lucknow, India) at Uttar Pradesh Full Time

Job Description

Your Responsibilities

This position reports to the Guest Service Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.

Your Duties

• Plan and review the staff deployment on daily basis to be fair and meet operational needs to all staffs
• To ensure sufficient manpower is assigned to respective areas i.e. Check- in Counter and Boarding Gate. In the event of insufficient manpower, Guest Service Officer shall plan and arrange additional manpower (overtime) for replacement
• To ensure the smooth daily operations by Guest Service at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
• To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order.
• Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia;
• To report to Station Manager for any risk events to the safety and/or security for the station operations.

Your Traits

• Minimum 4 years’ experience with 2 years’ experience in the airline industry.

• Bachelor’s Degree in any field.

• Able to work on shift.

• Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.

• Proficient in oral and written English and India, or local language where staff is located.

• Ability to maintain high confidentiality, tactful and discretion when dealing with people.

• Possess good interpersonal and communication skills.

• High comfort level working in a diverse environment.

• Good knowledge of MS Words, Excel and PowerPoint.

We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives – AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.