Airtel India Hiring for Nodal Officer at Gurgaon, Gurugram, Haryana Full Time

Enforce the Board approved Grievance redressal policy in the Bank

Monitor the handling of RBI Complaints in Bank , both in quantitive and qualititve aspects

Update management on the progress of complaints (TAT, important notifications from RBI, Challenges in resolving complaints)

Review all level 2 and above complaints for adequacy before representation to Internal Ombudsman

Monitor implementation of advisories/ awards received under the Banking ombudsman scheme

Review customer service aspects in the Bank and initiate prompt corrective action wherever service quality /skill gaps have been noticed through process transformation on an ongoing basis

Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions

Attending all Nodal meetings as asked by RBI on timely basis

Work closely with RBI dealing officers for smooth handling of all complaints assigned by RBI

Ensure closure of RBI complaints , as per TAT defined under Banking Ombudsman scheme 2006

Deliverables

Compliance Adherence

TAT Adherence

Quality of resolution

SOP Adherence

Demonstrate

Problem solving approach

Strong Communication Skills

Strong Follow-Up with internal stakeholders

Knowledge of RBI Circulars

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do ‘jobs never done before’ .