Alankit Group Hiring for Immediate Joining Of Trainer Jhandewalan at Delhi, Delhi, India Full Time

Job Description

Job description:

• Implementing effective training courses for new & existing employees
• Batch training for the new employees in the contact center
• Conduct refresher sessions for the sales & service calling team
• Identify learning needs within assigned business units
• Work with Head of departments to determine training needs
• Conduct seminars, workshops & individual training sessions
• Develop content for the training as per the need & latest trend of the market
• Participate in the quality audits, prepare & review the monitoring reports
• Feedback sessions on audits for the contact center agents for the performance improvement
• Sharing process gaps for the process improvement and standardization
• Attend meetings with the various departments on the assigned tasks
• Assist in employee engagement activities
• Be a part of call calibration sessions to reduce the variance

Required Candidate profile:-

• Good Communication skill
• Proficiency in defect analysis and excel skills
• Minimum Graduate

share your updated Resume at pratikshar@alankit.com
Role:Process Trainer Salary: 2,00,000 – 3,75,000 P.A. Industry:Banking Functional Area:Teaching & Training Role Category:Corporate Training Employment Type:Full Time, Permanent
Key Skills
Soft Skills Training
Soft SkillsBehavioural SkillsProcess Trainingtraining and developmentPersonality DevelopmentFeedbacktainerBehavioral Trainingquality auditorTraining Management
Skills highlighted with ‘‘ are preferred keyskills
Education UG:Any Graduate PG:Any Postgraduate Doctorate:Any Doctorate,Doctorate Not Required